share of named network-troubleshooting reviewers who reviewed two or more competing tools

20.4%

share of review drawbacks that mention too many tools, compared with 1.5% across all reviews

1.8%

“The aggressive nature of their account managers & high-pressure to sign expensive unexpected renewals is terrible.”

“duplicate programs without an easy way to identify and delete”

How to read these charts

• How often a category shows up: its share of this group's review activity divided by its share across the full pool of Capterra reviews we studied, covering 2023 to mid-2026. Above one means this group leans on the category more than the full pool of reviews does. One product is listed under several categories at once, so a single review counts toward each of them. A category needs at least 200 reviews from this group to appear.
• Overlap of competing products: for each category shown, the share of its named reviewers who reviewed two or more rival products between January 2023 and June 2026. This counts reviews written, not purchases made, and the products need not have been in use at the same time. A category needs at least 50 such reviewers to qualify, and we show only the eight highest.
• Contract price spans: negotiated prices Vendr publishes from real contracts, grouped by what each vendor charges for. Some labels are a rate per unit (a user, a device). Others are a single charge (a subscription, a platform fee), so the rows are not the same kind of number. Each point is the midpoint of one published range. A band shows which pricing tier a price belongs to. The tier depends on how much is bought, not on how many people the buyer has. So price spans cannot be compared across bands. Only labels with at least five points appear, and we show the eight deepest.
• Variety of software categories: how many different software categories appear when we draw 1,000 review entries at random from this group, once for each year. A review counts once for every category its product is listed under, so 1,000 entries covers a couple of hundred reviews. Higher means more varied software across the group. It is not the number of tools any one company runs.
• Sprawl complaints: the share of TrustRadius reviews whose 'cons' mention any of ten set phrases about tool overload, among them 'too many tools', 'unused' and 'duplicate'. A review counts once, however many of those phrases it hits. The comparison rate covers the whole TrustRadius pool. That pool includes a 'large' size group the bars leave out, because TrustRadius gives it no employee range. These are different reviews from the Capterra ones behind the charts above.